-
Online boom makes oversized packaging unsustainable - February 21, 2021
-
Wi-SUN Alliance global membership up 20% as demand grows for industrial IoT and smart city applications - February 19, 2021
-
SFP LAUNCHES NEW GUIDE TO BUSINESS SURVIVAL - February 18, 2021
-
New software capability delivers higher levels of operational efficiency, profitability, and customer service across the supply chain - February 12, 2021
-
SCHOELLER ALLIBERT CONFIRMS HUGE OPPORTUNITY FOR RETURNABLE PACKAGING INDUSTRY IN 2021 LOGISTICS INDUSTRY ‘PERFECT STORM’ - February 11, 2021
-
NEW REPORT REVEALS THE UK WAREHOUSING INDUSTRIES READY TO ADOPT ROBOTICS - February 9, 2021
-
BLACKJACK PROMOTIONS WINS LOGISTICS BRIEF FOR PERNOD RICARD - February 9, 2021
-
RENOVOTEC’S ‘LIFE AFTER BREXIT’ WAREHOUSE CONSULTING SERVICE: DEPLOYING TECHNOLOGY TO REPLACE PEOPLE - February 8, 2021
-
IRI and Co-op collaborate to provide data science apprenticeship programmes for the UK’s future business leaders - February 8, 2021
-
Launch of new Aisle Master Order Picker: Aisle Master-OP - February 4, 2021
Customers rate LPR outstanding for pallet quality and customer service
Customers throughout the FMCG sector have responded to a European-wide survey by giving LPR, Europe’s leading red pallet pooling company, an outstanding satisfaction rating of 89% for its customer service. The same survey also revealed that 93% of companies interviewed felt that the quality of LPR’s pallets was high or exceptionally high.
The study found that key factors for customers in selecting a pallet pooling partner included pallet quality, of particular importance in automated handling systems, and a transparent, flexible and hassle-free service. The ability to manage their pallet use through an online portal, such as MyLPR, was also highlighted as important, provided it was backed by a proactive and customer-focused service team – capable of responding quickly to its changing needs.
Adrian Fleming, Regional Managing Director, LPR North says, “Although it’s vital to have the technology and systems in place to support a quality service, ultimately it’s the relationship that we build with our customers that makes LPR different. Our customers rely on us to provide a simple, agile and responsive service, which is why we’re investing in our business across Europe. For example, in the UK, we’re building our sales, customer service and technical support teams and are developing new and ever more advanced technologies that simplify pallet handling for our customers across the FMCG sector.”
The survey was carried out by a specialised team and involved a total of 695 companies across 8 European countries.
Further information on LPR is available at www.lpr.eu.