LEADING ELECTRICAL RETAILER CHOOSES ARROWXL

Leading electrical retailer, Hughes, has extended its remit with the UK’s leading two- person delivery ArrowXL, to provide a 24-hour delivery service. It builds on a nine year partnership which has seen ArrowXL provide a range of home delivery and connection services for customers using a nominated day delivery.

Under the terms of the new deal a 24-hour delivery option will be added for key lines, with stock kept at ArrowXL’s warehouse facility in Worcester. This will include ‘essential’ items such as replacement washing machines and fridge freezers. Additional product lines will be collected from Hughes distribution centre in Thetford and this currently equates to around 15 trailers a week for delivery to homes nationwide.

Depending on local lockdown guidelines all items will be taken to and installed in the customer’s room of choice for added convenience. Customers will be able to choose when they want the item delivered using ArrowXL’s nominated day delivery or 24-hour service. All items will be fully tracked and regular communication from the ArrowXL customer team provided about the progress of the delivery.

Craig Kavanagh, Sales Director at ArrowXL, said: “It’s always a great achievement when we extend contracts with established partners as it underlines that we are trusted with an important part of the customer experience. Our ability to offer a range of delivery solutions makes us increasingly appealing to a wide range of organisations who are committed to providing high standards across the supply chain.”

Simon Cox, Ecommerce Director at Hughes, said: “Our business was founded in 1921 and is now the country’s 4th largest specialist electrical retailer and the largest provider of home entertainment and kitchen appliance rentals. It is vital that we have the right delivery solutions in place to support this and, importantly the right partner. Over the past nine years ArrowXL has shown themselves to be a trusted partner and over the past 12 months have performed very well with all the changes thrown up by Covid and helped Hughes continue to grow.”