-
PARKSAFE GROUP TEAMS UP WITH QUECLINK WIRELESS SOLUTIONS IN FLEET TECHNOLOGY PARTNERSHIP - 1 day ago
-
Facing shocking levels of violence at work – yet not paid enough to live on: 57% of UK retail staff say their wages barely cover basic expenses, despite many working more hours than ever - March 26, 2024
-
Bridgestone proving the worth of its Duravis Van tyre through academic study - March 25, 2024
-
Fleetmaxx Solutions announces Vanaways partnership - March 25, 2024
-
Lightweight Loading Platform Proves Its Heavyweight Credentials for AG Transport - March 20, 2024
-
ROSIE’S BAKES SELECTS INTEGRATED FLEET TECHNOLOGY SOLUTION FROM INSEEGO AND POCKET BOX - March 20, 2024
-
Rite-Hite’s HVLS Revolution fan keeping climbers cool at Boulder Central - March 14, 2024
-
Kammac Welcomes Elanders’ Group Management Team - March 12, 2024
-
MIDDLEGATE EUROPE SELECTS SURECAM VIDEO TELEMATICS TO PROTECT FLEET AND DRIVERS - February 29, 2024
-
QUECLINK INTEGRATES WITH LEADING IOT PLATFORMS TO PROVIDE SELF-MANAGED FLEET AND VIDEO TELEMATICS - February 27, 2024
ARROWXL LAUNCHES NEW SERVICE ENHANCEMENT INITIATIVE
Leading two-person home delivery company ArrowXL has launched a dedicated driver hotline designed to further improve its first-time delivery success. It follows a regional trial which saw over 700 potential failed deliveries arrive safely and and a 2.4% CSAT customer satisfaction score) improvement (82.9% to 85.3%) during a 3-month period.
The ‘My Customer Line’ will give ArrowXL’s drivers additional support in real time when they are faced with the leading causes of non-delivery such as ‘no one at home’, ‘unable to locate property’ and ‘moved address/empty house’. A team of nine ‘My Customer Champions’ will be on hand six days a week, 7am – 7pm with access to additional mapping data, as well as the ability to cross-check customer data for alternative contact numbers and previous/new addresses.
Peter Louden COO at ArrowXL, said: “A 2-person delivery is far more complex than other types of delivery as customers have to be in to receive it and have often had to take time off work. There is no ‘safe place’ or ‘leave with a neighbour’ option for a fridge freezer or divan bed/mattress so non-delivery is important for us as well as the consumer.”
“The My Customer Line’ will kick in whenever our delivery crews can’t deliver an item and provide extra support and information. We are really pleased with the results so far and can confirm that that this is the first of a number of initiatives we are launching as part of our commitment to putting the customer at the heart of our business.”