Last year, the company processed 154 million shipments through its platform up from 115 million in 2023
The platform continued to innovate post-purchase experiences with the launch of Scurri AI Concierge – enabling automated resolution of high-volume WISMO and FAQ queries
Delivery management platform and post-purchase experience provider, Scurri, today reported a record-breaking performance in 2024, announcing it had processed 154 million shipments through its platform last year, increasing from 115 million in 2023. Scurri facilitated a Gross Merchandise Value (GMV) of total shipments of €16.5 billion, up from €12.35 billion the previous year.
November 2024 set a new milestone as the highest individual month for shipment volume in Scurri’s history, reflecting the company’s growing role as a critical enabler for ecommerce retailers during peak trading periods. Scurri exited the year with an average annual run rate approaching 200 million shipments and €20 billion GMV, positioning the platform for continued expansion into 2025.
Rory O’Connor, Founder and CEO of Scurri, commented: “2024 was another excellent year for Scurri. Our commitment to exceptional customer service, paired with a focus on technological innovation, allowed us to deliver outstanding results for retailers and brands. By helping our partners control costs while enhancing their customer experience, we’ve once again raised the bar, setting new standards in delivery management and post-purchase engagement. These achievements underline our role as a trusted partner for the ecommerce industry.”
In May 2024, Scurri acquired HelloDone, a UK-based market leader in conversational AI and subsequently launched Scurri AI Concierge, an AI powered digital assistant post-purchase solution that automates customer interactions, resolves high-volume queries, and creates new marketing opportunities for ecommerce brands. This innovation allows customer service teams to focus on higher-value tasks during busy periods while ensuring rapid resolution for shoppers, reducing the burden of post-peak enquiry backlogs.
Scurri also welcomed several prominent new clients in 2024 across its suite of solutions, including Scurri Connect, Scurri Track Plus, and Scurri AI Concierge. These included Not On The High Street, UK Radiators, ARNE, Lock & Co. Hats, OOHPod, and Montirex. Additionally, 247 new carrier services were added to the platform, adding enhanced agility into its operation while expanding retailers’ options for seamless delivery services for shoppers.
Internationally, Scurri’s ongoing partnership with Germany’s largest marketplace has seen the company extend its retail proposition into this territory supported by local sales staff with an official launch event planned for early 2025.
Customer satisfaction remained a top priority, with Scurri achieving industry-leading metrics including a 98% CSAT score, an NPS of +71, and 99.995% platform uptime, underscoring its reputation for both reliability and excellence.
“As Scurri continues to combine technological innovation with a steadfast commitment to customer service, 2024’s achievements solidify our position as a leader in delivery management and post-purchase experience. With a focus on helping retailers and brands optimise costs and enhance customer experience, Scurri company is poised for another successful year in 2025,” further commented O’Connor.
