Europe’s premier IT Distributor, Ikonic has chosen ArrowXL, the leading two-person delivery company to handle the delivery of around 1000 television screens per month to customer households across the UK.
Ikonic chose ArrowXL as their delivery partner because of their attention to detail and strong customer service ethos. Their Platinum service allows Ikonic’s customers to choose the date and time of their delivery and the askAXL tracking web-app allows the customer to track their order in real time. On the day of delivery, the customer can track the vehicle using the interactive map. The delivery drivers will bring the television into the customers room of choice, unpack and remove any unwanted packaging.
Ikonic have more than two decades of experience as independent, international IT distributors with a reputation for exceeding customers’ expectations. They hold an unprecedented level of ready to ship IT stock and have the ability to deliver difficult to source items, all with impeccable service levels.
Richard Feingold, Head of E-Commerce at Ikonic said: “We were having some issues with our previous delivery partner, mainly due to the consistent high value of damages each month. Some of our 65-inch television screens are extremely expensive pieces of kit and we needed a delivery partner who would be able to deliver a competent and consistent service. ArrowXL’s two-man service was extremely appealing to us and has proven very successful so far. We look forward to working in partnership together.”
Alan Pape, Business Development Manager at ArrowXL commented: “We’re delighted to be working in partnership with Ikonic. Since the COVID-19 pandemic the home technology market has grown at dramatic speed. People are continuing to work from home and need laptops and IT equipment to do so, and are also upgrading existing technology such as televisions and monitors. We are working with Ikonic to keep up with their customers requirements and will continue to exceed expectations on delivery times and service.”